Refund policy
Last updated: September 14, 2026
This Refund Policy applies to purchases made at us.bioceuticamilano.com, operated by AR99 LLC, Miami, Florida. It is part of our Terms of Service.
90-day money-back guarantee
Every purchase is covered by our 90-day money-back guarantee. If you're not happy with your results, you can ask for a full refund within 90 days of receiving your order.
How to request a refund
- Email us at support@bioceuticamilano.com within 90 days of delivery.
- Include your order number and the email address you used at checkout.
- Tell us briefly why you'd like a refund. It helps us improve, but it won't affect your refund.
A real person will reply within 2 business days. If we need you to send the product back, we'll tell you how in our reply. Please don't ship anything back before you hear from us.
When you'll get your money
Once your refund is approved, we'll send it to your original payment method. Your bank or card issuer may take 5–10 business days to show it on your statement.
The refund covers the price of the products you paid for. If you paid for shipping, we'll refund that too.
Damaged, defective or wrong items
If your order arrives damaged, defective, or isn't what you ordered, email us as soon as possible with your order number and a photo of the item. We'll send a replacement or refund you in full, at no cost to you.
Order cancellations
To cancel an order that hasn't shipped yet, email us right away. If it has already shipped, you can still use the 90-day money-back guarantee once it arrives.
Contact
AR99 LLC
Miami, Florida, USA
Email: support@bioceuticamilano.com