FAQ

Your questions.

We've gathered the questions you ask us most often here, grouped by product. If you can't find your answer, email us and a real person will get back to you.

BioInfusion+ | Microinfusion System 26 questions
Do I have to keep using it forever to maintain results?

No. The basic course is 3 sessions (1 month) for the first visible results, 9 sessions (3 months) for the full result. After that, 1-2 sessions a month are enough to maintain. If you stop, your skin doesn't get worse than before — you keep the improvements you've made.

I have sensitive skin or allergies. Can I use it?

BioInfusion+ is formulated without fragrance, parabens or alcohol — plant-derived and certified vegan. Active ingredients: Peptides, Vitamin C, Hyaluronic Acid. If you have specific allergies to these ingredients, check with your dermatologist before use. Either way, our 90-day guarantee always applies: if it isn't right for you, contact customer service or see our return policy and we'll refund you in full.

Can it be used on lips and around the eyes?

Yes. BioInfusion+ is safe for the lines above the lips and for the eye area — two of the areas our customers ask about most. Use light pressure on these delicate spots. Avoid direct contact with the eyelids and mucous membranes.

Does it work on the vertical lines above the lips?

Yes, it's one of the most popular uses. The vertical lines above the lips respond well to microinfusion because the peptides and hyaluronic acid are deposited directly into the dermis — where topical creams can't reach. Results show after just the first few sessions.

Which payment methods do you accept?

We accept all major credit cards and the other payment options shown at checkout.

How much product do I get, and how do I use it?

Every kit includes:
→ SINGLE KIT (1 month): 1 sterile device and 3 serum vials (3 treatments)
→ DOUBLE KIT (2 months): 2 sterile devices and 6 serum vials (6 treatments)
→ TRIPLE KIT (3 months): 3 sterile devices and 9 serum vials (9 treatments)


One treatment every 10 days is recommended.

You also get a detailed video guide.

Are the heads reusable?

Yes. Each head in the Microinfusion Kit can be used up to three times. Every pack contains three serums, so you can use the same head for the whole course of treatment. Disinfect the head with alcohol after every use and before every use. After the three sessions, dispose of the used head.

How does Bioceutica Microinfusion work?

Our Microinfusion System uses ultra-fine, painless micro-needles to create micro-channels in the skin's first layer.

This lets the serum, with hyaluronic acid and collagen peptides, reach the deeper layers where ordinary anti-aging products can't.

That stimulates collagen production — the real driver behind wrinkles and fine lines.

How quickly will I see results?

Right after the first session you'll notice smoother, plumper, more hydrated skin. Many customers see a visible reduction in fine lines from the very first application. Fuller results take consistency: over the complete cycle of 9 treatments spread across 2-3 months (one session every 10-15 days) skin looks progressively firmer and more even.

Does it hurt?

No. Thanks to the 0.25 mm micro-needles — as thin as a hair — application is practically imperceptible. Most people describe only a light tingling.

Does it work for men too?

Absolutely! The Microinfusion Kit works for every skin type, for men and women alike.

It acts on wrinkles, fine lines, dark spots and uneven texture regardless of gender.

Does it work on deep wrinkles too?

Yes, the Microinfusion Kit can improve the look of deep wrinkles by stimulating collagen production and hydrating the skin. Results on deep wrinkles take longer, typically 3-6 months of consistent use.

Is it safe for all skin types?

Yes! Our system is safe for all skin types, sensitive skin included. If you have a skin condition, check with your dermatologist first.

Is there any downtime?

Downtime is minimal. You may notice slight redness or sensitivity right after treatment, which fades within a few hours. Avoid sun and makeup for 12 hours — not an issue if you treat in the evening. Avoid harsh actives like retinol for 24 hours.

Can I use hyaluronic acid and retinol after this product?

You can apply your usual hyaluronic acid skincare the same evening as the treatment, which supports hydration and results. Avoid retinol or other strong actives like acids for 24-48 hours after treatment. Don't apply makeup, and keep skin clean for about 12 hours.

Can I use it if I'm having LED or RF treatments?

Yes, the kit can be combined with LED or RF. Wait at least two nights after using the kit before those treatments to get the most out of both.

Can I use the product if I've had filler or Botox?

Yes, you can use the kit after filler or Botox too. Wait at least two weeks after the injectable treatment to let the product settle.

Is there a 90-day satisfaction guarantee on every kit?

Yes, Bioceutica offers a 90-day guarantee on every Microinfusion Kit, including the 1- and 2-month ones. For a refund, contact our team at support@bioceuticamilano.com or see our return policy: we'll walk you through it step by step.

Does the product renew and ship automatically every month?

No, the Microinfusion Kit has no renewals or monthly subscriptions. Every purchase is one-time. To get another kit you'll need to place a new order.

Is it easy to use? Are the instructions any good?

Yes. The Microinfusion Kit is simple to use and takes only 10-15 minutes per session. Every order includes a video guide and a detailed manual covering every step, from prep to applying the serum.

Who should use the microinfusion kit?

Collagen production starts to decline from age 25. The kit is ideal for adults between 25 and 80 who want to improve the look of their skin.

It helps reduce wrinkles, fine lines, dark spots and uneven texture. It isn't recommended for anyone with rosacea, eczema or active acne.

For specific conditions, consult your dermatologist.

What are the ingredients?

Collagen peptides: they stimulate natural collagen production for firmer, more elastic skin. They visibly reduce wrinkles and fine lines, improve skin structure and refine skin texture.

Hyaluronic Acid: hydrates deeply, holding up to 1,000 times its weight in water. It plumps the skin, softening wrinkles and expression lines.

Glycerin: strengthens the skin's natural barrier. It smooths and softens skin and protects against dryness and irritation.

Ingredients: Water, Glycerin, Butanediol, 1,2-Hexanediol, Hydroxyacetophenone, Mannitol, Carbomer, Ergothioneine, Acetyl Hexapeptide-8, Acetyl Tetrapeptide-11, Acetyl Tetrapeptide-9, Palmitoyl Tripeptide-1, Palmitoyl Tetrapeptide-7, Citrus Aurantium Amara (Bitter Orange) Flower Oil, Sodium Hyaluronate, Arginine, Sodium Lactate, PEG-40 Hydrogenated Castor Oil, Polysorbate 20, 3-O-Ethyl Ascorbic Acid.

Can I use it with my own serums?

We advise against using serums other than the one provided. Ours is specifically formulated to work in synergy with the microinfusion technology.

Is one vial enough for face and neck?

Yes, there's enough serum to treat face and neck. You'll likely have some left over, which you can apply after treatment to maximize hydration and absorption.

Can I use it on my eyelids?

The micro-needle device isn't meant for use on the eyelids. But once you've finished the treatment you can spread any leftover serum on your eyelids too.

What if I can't receive my subscription because I'm on vacation or away?

No problem. Write to our support (support@bioceuticamilano.com) and we'll pause the subscription together, for as long as you want.

When you come back, it picks up right where you left off. No cost, no commitment.

BioVolume+ | Lip Microinfusion 22 questions
What do I get, and how do I use it?

Every KIT includes 1 reusable MicroSI™ Technology applicator (196 monocrystalline silicon microneedles designed for lips, 3 serum settings) + 4 vials of specialized lip serum. Application couldn't be simpler: open a vial, place the MicroSI™ Technology applicator directly on top — the needles soak up the serum — then apply with gentle pressure to lips and lip lines. A detailed guide is included!

Is the device reusable?

Yes! The MicroSI™ Technology applicator is reusable across all 4 vials in the kit. Between applications just dab it with a little cotton and alcohol. Simple and hygienic.

How does lip microinfusion work?

The new MicroSI™ Technology's 196 monocrystalline silicon microneedles, designed specifically for lips, create micro-channels in the lip tissue, letting the serum penetrate deeply and plump from within. It's like bringing the effectiveness of an in-office cosmetic treatment straight to your home — with three serum settings so you can match it to your comfort.

How quickly will I see results?

You can see the plumping effect from the very first application: the micro-channels opened by MicroSI™ Technology let hyaluronic acid bind water in the surface layers of the lip tissue, for natural, physiological volume. For more noticeable results on tone and contour definition, many customers notice improvements after 2-3 regular applications. Individual results may vary.

Does it hurt?

Generally well tolerated. MicroSI™ Technology's 196 monocrystalline silicon microneedles are designed specifically for lips and calibrated to 0.25 mm for the delicate lip area. Most customers feel only a light tingling and the immediate plumping effect. Mild, temporary redness is normal and fades within minutes.

Does it work for men too?

Absolutely! Plenty of men use BioVolume+ for more defined lips and to soften lip lines. The results look completely natural.

Does it work on deep lip lines too?

Yes! The specialized peptides are particularly effective on deep perioral lines. You'll see progressive improvement week after week.

Is it safe on all skin types?

Yes, it's suitable for most skin types.

Important warnings:

  • Avoid use if you have an active cold sore or open wounds on your lips
  • If you get recurrent cold sores, consult your doctor before use
  • Microneedling can reactivate the herpes virus in predisposed individuals
  • If in doubt, consult your doctor or dermatologist
Is there any downtime?

Minimal downtime. Mild, temporary redness is normal and usually fades within 10-30 minutes. You can apply makeup or other lip products about 30 minutes after application, once the serum has fully absorbed.

Can I use other products afterward?

Of course! Wait for the serum to absorb (about 30 minutes), then you can apply lipstick, gloss or balm as usual. Though we think you won't need it 🥰

Can I use it if I've had lip filler or Botox?

Yes. Our product is generally compatible with filler or Botox. That said, we recommend checking with your injector or dermatologist if the procedure was recent.

Is there a satisfaction guarantee?

We offer a 90-day money-back guarantee. If you're not happy with the product, we'll refund you in full. Contact customer service or see our return policy to start the process.

Does the product renew automatically?

Only if you choose it. You can buy BioVolume+ as a one-time purchase, or choose Subscribe and save to get it delivered automatically every 1, 3 or 6 months at a lower price.

Need to pause or cancel your subscription? Just email us at support@bioceuticamilano.com and we'll take care of it.

Is it easy to use? Are the instructions any good?

Very easy! 4 simple steps in 10 minutes. You'll find a detailed illustrated guide in the box, plus video tutorials on our site.

Who should use BioVolume+?

Perfect for you if you want fuller lips without filler, want to reduce lip lines, or are looking for a safe alternative to in-office cosmetic treatments. Suitable for ages 25 and up.

What are the main ingredients?

Hyaluronic Acid, Squalane, Ceramide NP and a complex of 5 peptides (Acetyl Hexapeptide-8, Tetrapeptide-11, Tetrapeptide-9, Palmitoyl Tripeptide-1, Palmitoyl Tetrapeptide-7). Together they deliver deep hydration, support the lipid barrier and support the skin's natural collagen production. European formula, paraben-free.

Can I use it with my own lip serums?

No, use only the included serum, which is specifically formulated for lip microneedling. Other products could cause irritation.

Is one vial enough? How much serum does it hold?

Yes, one vial covers lips and lip lines perfectly, with serum to spare. You can spread what's left on your lips as an extra treatment!

Can I use it on the rest of my face?

No, BioVolume+ is for lips only. For the face we have BioInfusion+, the complete anti-aging microinfusion system.

How often should I use it?

Once a week for optimal results. More often doesn't help, less often reduces effectiveness. Consistency is key!

Can I use it if I get cold sores?

If you have an active cold sore, wait until it has healed completely before use.

If you get recurring cold sores, we recommend consulting your doctor before starting treatment. By creating micro-channels in the skin, microneedling can potentially reactivate the herpes simplex virus in predisposed individuals.

Some customers with a history of recurrent cold sores take antiviral prophylaxis before treatment on their doctor's advice. If you have any doubts, talk to your own doctor.

What if I can't receive my subscription because I'm on vacation or away?

No problem. Write to our support (support@bioceuticamilano.com) and we'll pause the subscription together, for as long as you want.

When you come back, it picks up right where you left off. No cost, no commitment.

BioDensity+ | Hair Microinfusion System 23 questions
How much product do I get, and how do I use it?

Every kit contains the HN30 Infuser (a device with 30 titanium micro-needles) and 3 × 0.17 fl oz (5 ml) vials of concentrated serum. The head screws directly onto the vial, with nothing to pour. One treatment every 7-10 days: the 3 vials cover a full month.

Is the infuser reusable?

Yes, the HN30 infuser is designed to be reused. Before each later use, disinfect the micro-needle head with a cotton pad soaked in alcohol. We recommend replacing the device every 3 months to keep hygiene and performance at their best.

How does microinfusion for hair work?

The 30 titanium micro-needles create micro-channels in the scalp, letting the tri-peptide serum reach where traditional shampoos and lotions can't. The literature on microneedling indicates this technique can improve absorption of actives compared with traditional application.

How quickly will I see results?

Most people notice a fresh feeling on the scalp from the very first applications. The most noticeable results are generally reported after 8-12 weeks of consistent use. The hair's natural growth cycle takes time: that's why we offer a 90-day guarantee. Individual results may vary.

Does it hurt?

Most people feel only a light tingle and a pleasant sense of warmth and vitality on the scalp. No significant pain.

Does it work for men too?

Yes. BioDensity+ is suitable for adult men and women alike. The formula, with caffeine, biotin and the 3-peptide complex (Acetyl Tetrapeptide-3, -9 and -11), is designed to support a healthy-feeling scalp in both men and women. The 3 delivery levels let you tailor the treatment to your needs.

Does it work on every kind of thinning?

BioDensity+ is designed for hair that looks thinner: all over or along the center part in women, at the hairline, temples and crown in men, and with the seasons or after pregnancy, stress or changes in diet. It is not intended for alopecia areata or other medical conditions requiring specialist diagnosis.

Is it safe for every scalp type?

Yes, the formula is designed to be gentle and suitable for normal, oily or dry scalps. It isn't indicated in cases of acute dermatitis, open wounds, scalp infections or psoriasis. In those cases, consult a dermatologist.

Is there any downtime?

No. You can go back to your normal activities right after treatment. The only recommendation is not to wash your hair for at least 4 hours after application, so the serum can fully do its work.

Can I use it if I'm doing other hair treatments?

Yes, BioDensity+ can be combined with most hair treatments. If you're on specific medical therapies (such as Minoxidil or other drugs), we recommend consulting your doctor or trichologist before starting.

Can I use the product if I've had a hair transplant?

Yes, but we recommend waiting at least 6 months after the transplant and consulting your surgeon. BioDensity+ can be a gentle addition to your routine for fuller-looking hair, including transplanted hair.

Is there a 90-day satisfaction guarantee on every kit?

Yes. Every BioDensity+ kit is covered by our 90-day money-back guarantee. If the product doesn't win you over, we'll refund you in full. The 90 days are calibrated to the hair's natural growth cycle. Contact customer service or see our return policy to start the process.

Does the product renew and ship automatically?

No. BioDensity+ isn't a subscription. You buy the kit whenever you want, with no recurring commitment. When you run out of vials, you can reorder whenever you like.

Is it easy to use? Are the instructions any good?

Yes. The kit includes an illustrated step-by-step manual and a safety guide. You also have access to our customer support for any questions.

Who should use the microinfusion kit?

BioDensity+ is made for men and women who notice thinning, finer hair, a receding hairline, less coverage at the crown, a thinner ponytail, or hair that looks thinner with the seasons or after pregnancy. It's an option for anyone looking for an at-home treatment as an alternative to in-clinic sessions.

What are the main ingredients?

At the heart of the formula is the tri-peptide complex: Acetyl Tetrapeptide-3, Acetyl Tetrapeptide-9 and Acetyl Tetrapeptide-11. Rounding it out: Caffeine, Biotin, Thuja extract (Thuja Orientalis), Green Tea (Camellia Sinensis), Ginger (Zingiber Officinale), Niacinamide, stable Vitamin C (3-O-Ethyl Ascorbic Acid), Zinc Collagen and Hyaluronic Acid.

Can I use it with my own hair serums/products?

We recommend using BioDensity+ on a clean scalp, with no other products. You can carry on with your usual routine for lengths and ends. The BioDensity+ serum is formulated specifically to work with the microinfusion system.

Is one vial enough for the whole scalp?

Yes, each 0.17 fl oz (5 ml) vial is calibrated to cover the whole scalp in one treatment. If your hair is very long or thick, you can focus on the areas where thinning is greatest.

Can I use it on my hairline?

Absolutely. The hairline is one of the most common thinning areas, in men (receding temples) and women (front part) alike. BioDensity+ can be used across the whole scalp, hairline included.

Does hair feel greasy after treatment?

No. The formula is designed not to grease or weigh hair down. After the final massage, the serum absorbs into the scalp.

When is the best time to do the treatment?

We recommend treating in the evening, before bed. That way the serum can work overnight and you can wash your hair as usual in the morning.

What if I miss a treatment?

No problem. Just pick up with your next treatment. For optimal results, try to stay consistent, but the occasional missed treatment won't undo your progress.

What if I can't receive my subscription because I'm on vacation or away?

No problem. Write to our support (support@bioceuticamilano.com) and we'll pause the subscription together, for as long as you want.

When you come back, it picks up right where you left off. No cost, no commitment.